Shipping Policy

Shipping price is automatically calculated by the provider. Depending on the type of shipping selected in checkout they will ship in 7-10 business days. Please note once the label is created for shipping it can take up to 24-48 hours for tracking information to update. If you need faster shipping please choose accordingly.

If wrong order information is entered during checkout the customer is responsible for any cost that is associated with changes. In a case, a package is sent back due to wrong address the customer will assume any shipping cost plus restocking fee of 20% of the order value.

We're not responsible for any  DAMAGED packages. In the event of damaged happening please email us at with a picture of damaged package and order number for us to file a claim and send a replacement.

Once orders are shipped from SAGE & BALM LLC we are no longer responsible for the damaged or lost items. Refer to the Mail carrier with your tracking information.